We may automatically collect information such as the type of internet browser and operating system you use, the Internet Protocol (IP) address of the computer you are using, the website from which you linked to our Site and the Site you visit as you leave this Site. We use the information to collect broad demographic information about the visitors to the Site and to improve the Site’s content and to help us understand how users are interacting with the Site and Services provided.
Cookies can be categorised in accordance with the categories found as set out below:
Cookies can also be categorised in accordance with how long they are saved on your device: ‘Session cookies’ are short-term cookies that are only saved on the computer’s memory for the duration of a user’s visit to the website, whereas ‘Persistent cookies’ remain saved in the computer’s memory for a set period of time, even after the browser session has ended.
If you do not wish to accept cookies, you can usually set your browser to decline them, and if you wish to delete or disable cookies previously placed on your computer, the “help” component in most browsers will tell you how to do so. Please be aware that if you select to refuse or restrict cookies you may be unable to access certain parts of our website.
Our primary purpose is to provide you with a safe, smooth, efficient and customised experience and to provide the Services you have requested and use of the Site. We may also use the information that you have provided to ensure that the content of our Site is presented in the most effective manner for you and your computer and to allow you to participate in our interactive features on our Site and through our Service when you choose to do so.
By using our Site and providing your personal information you agree that we can use your personal information to:
We may use your personal information and other information collected from you for the following purposes:
We may occasionally communicate with you regarding our products, services, news and events. You have the option to not receive marketing emails from us. We provide an opt-out function within all email communications of this nature, or will cease to communicate with you for this purpose, if you contact us and tell us not to communicate this information to you. The only kind of these communications that you may not “opt-out” of are those required to communicate announcements related to the Services, including information specific to your account (such as confirmation emails), planned Services suspensions and outages. We will attempt to minimise this type of communication to you.
You acknowledge that we may disclose your first name and URL of any affiliate connection or organisation to any organisation for the purposes of us mentioning professional mentors and others whose performance is outstanding.
Contract – to provide the Services, Site and customer support; verify your identity for security purposes; resolve disputes and troubleshoot problems; and enforce our User Terms, the processing is necessary for the contract we have with you.
Consent – if we tell you about our Services and provide you with targeted marketing, product updates, and promotional offers, you have given us clear consent to process your personal data for that specific purpose.
Legal obligation – to prevent, detect and investigate potentially prohibited or illegal activities, the processing is necessary for us to comply with the law.
Legitimate interests – to manage, customise and improve our Services, content and advertising; compare information for accuracy, and verify it with third parties, the processing is necessary for our legitimate interests or the legitimate interests of a third party unless there is a good reason to protect your personal data which overrides those legitimate interests.
However, we may disclose personal information to provide our Services, respond to legal requirements, enforce our policies, and protect our rights and property. The personal information you have provided to us may also be shared with affiliated companies if this is necessary to provide you with our Services, respond to your inquiries or for any other related purposes.
We may also share your personal information with:
We retain your personal data while we have a relationship with you and for a period of time afterwards where we have an ongoing business need to retain it, such as to comply with accounting, tax or legal obligations. After that period, your data is erased or anonymised.
Your personal data is held by us for the duration of our contract with you and for 30 days after your subscription period or free trial ends. The 30-day retention period is a precaution so that if you delete your account in error or change your mind, you’re account can be reactivated. Once 30 days has passed, all of your personal data will be permanently erased from our Site or anonymised.
If you are a Registered User, your personal data is held by us for the duration of our contract with you. Within Planium Pro, you can delete your account from the ‘Users’ page. When you delete your account, all your personal data will be permanently erased from our Site or anonymised.
If you click ‘unsubscribe’ at the bottom of an email to withdraw your consent for us to email you with targeted marketing, product updates, and offers, you will no longer be sent emails of this nature. However, the information regarding which pages you access, and when, will still be collected. If you would like us to stop collecting this data and erase such data already collected, please email us at [email protected]
If it is available to you and you are using one of our mobile applications, and you accept that we can send you ‘Push Notifications’, then you are agreeing to accept notifications from us even when the mobile application is not running. Your ‘Push Notification’ preferences can be configured in the application’s settings.
Although we maintain physical, electronic and administrative safeguards to protect your personal information from unauthorised or inappropriate access, the transmission of information via the internet is not completely secure and we cannot guarantee the security of your personal information transmitted to us or provided through the Site or Services.
We strongly recommend that you do not disclose your password to anyone. If you forget your password, we will ask you for your ID and send you an email containing a link that will allow you to reset your password. Please remember that you control what personal information you provide while using the Services. Ultimately, you are responsible for maintaining the secrecy of your identification, passwords and/or any personal information in your possession for the use of the Services. Always be careful and responsible regarding your personal information.
You will have the option of ‘unsubscribing’ from our mailing list for newsletters and marketing material at any time, thereby disabling any further such email communication from being sent to you. To unsubscribe, each email we send you will contain details of how you can unsubscribe. Alternatively, you can send us a note at [email protected] with the email address that you wish to be removed.
Please note that it may take up to 28 days to action your request.
You may request access to any personal information we hold about you at any time by contacting us at: [email protected]
Your request will be processed in accordance with the Australian Privacy Act 1988.
If you make an access request, we will ask you to verify your identity. There may be instances where we cannot grant you access to the personal information we hold. For example, we may need to refuse access if granting access would interfere with the privacy of others, or if it would result in a breach of confidentiality. If that happens, in most circumstances we will give you written reasons for any refusal.
If you believe that personal information we hold about you is incorrect, incomplete or inaccurate, then you may request us to amend it. We will consider if the information requires amendment and will not charge for making any amendments. If we do not agree that there are grounds for amendment, then we will add a note to the personal information stating that you disagree with it. Registered users of our websites can access and update their user details online. We request that you keep your information as current as possible so that we may continue to improve our service to you.
Your information is provided to us in accordance with the laws of Australia.
Version: 8 August 2019